Store Manager

$60,000 - $75,000/Yr

Monro Auto Service and Tire Centers - Nashua, NH

Full-time - Mid Level

Nashua, NH

1,001-5,000 employees

Repair and Maintenance

About the position

The Store Manager position at Monro Muffler/Brake is a salaried role responsible for leading the daily operations of the store, including managing a team of technicians and guest care specialists. The Store Manager plays a crucial role in achieving sales goals, ensuring customer satisfaction, and maintaining store standards. This position reports to the District Manager and is integral to promoting Monro's vision of being a leading auto service provider in the community.

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
• Achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist teammates in conveying repair and service needs to guests.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes, and ASNI/OSHA standards.
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
• Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc.
• Perform other duties as assigned and required.

Requirements

• High School Diploma or equivalent.
• Demonstrated leadership experience in a retail/sales environment.
• Proven ability to manage, drive and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Communications skills to effectively communicate with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).

Nice-to-haves

• Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
• Business mentality with the drive to exceed established goals.
• Possess basic math skills to calculate figures and amounts such as discounts, interest, and percentages.
• Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment.
• Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions.
• Ability to effectively mentor, coach and develop teammates.
• Ability to problem solve and resolve customer complaints.

Benefits

• Performance based incentives
• Paid vacation and holidays
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses, where applicable
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental
• Employee Access Perks
• Career Advancement Opportunities