Store Manager - Zales - Tucson Mall

About the position

The Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Responsibilities

• Lead day-to-day operations of the store to achieve sales and profitability goals.
• Communicate performance expectations and ensure team members understand their impact on company success.
• Coach and develop store staff to ensure consistent brand representation.
• Deliver exceptional customer experiences through training and outreach.
• Develop strategies to maximize sales potential and achieve goals.
• Maintain open communication with team members and management.
• Ensure compliance with company policies and practices.
• Achieve outstanding sales performance by controlling expenses and payroll.
• Work a flexible schedule including both opening and closing shifts.
• Perform additional duties and projects as assigned.

Requirements

• Minimum of 2 years of college preferred.
• At least 3 years of retail sales experience, or 2 years of retail sales experience plus 1 year of retail management experience.
• Preference for candidates with specialty retail or jewelry experience.
• Advanced communication skills, both written and verbal.
• Proficient with computers, especially MS Office.
• Strong interpersonal skills to build effective relationships.
• Ability to present professionally in various communication formats.
• Strong problem-solving and conflict management skills.
• Ability to work independently and set priorities.

Nice-to-haves

• Bilingual skills are a plus.
• Diamond Council of America (DCA) certification preferred.

Benefits

• Great Place to Work-Certified™ environment.
• Opportunities for career advancement.
• Diversity and inclusion initiatives.