Store Manager (SM) Saint Leo University

About the position

Barnes & Noble College is seeking a customer-focused, sales-driven leader to work as a Store Manager in our bookstore. The Store Manager will lead the store in the daily operation of our retail store. You will build and maintain positive relationships with the campus community, supervise employees and departments, work directly with employees, customers, and faculty, and deliver measurable results for the store and for your school. Driving sales, leadership, customer service, team building, and problem solving are essential skills that will be used on a daily basis.

Responsibilities

• Accountable for all aspects of the store including financial results, operations, merchandising, talent acquisition, customer service, and campus relations.
• Build and maintain positive relationships with the campus community and Corporate Office partners.
• Direct involvement with training, directing, and counseling the team to enhance customer experiences.
• Model exceptional customer service, drive sales, and be a skillful problem solver.
• Execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic.
• Maintain outstanding visual merchandising standards and ensure availability of merchandise.
• Analyze sales figures, interpret trends, and forecast future sales to manage controllable costs.
• Ensure standards for quality, customer service, and health and safety are met.

Requirements

• 5+ years' supervisory experience in a retail setting preferred or a graduate of the Best Seller Program.
• Bachelor's in Business Administration or relevant field preferred.
• Leadership experience to direct and develop a workforce of managers and sales associates.
• Strong interpersonal, communication, and problem solving skills.
• Familiarity with financial and customer service principles.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Benefits

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits