Store Manager - Marketplace

About the position

As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Manager, Sales Leads and Sales Associates.

Responsibilities

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building a genuine connection with our fans.
• Embrace the opportunities and soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations, by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and the store performance.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Manager, Sales Associates and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resource team to identify and resolve any performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Requirements

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment.
• Demonstrated results-oriented leadership.
• Strong written and verbal communication skills.
• Ability to connect with people at all levels of the organization.
• Sharp business acumen and analytical thinking.
• Skilled in recruiting, retaining, and developing exceptional teams.
• Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
• Must be at least 18 years or older and can provide proof of identity and eligibility to work.

Nice-to-haves

• Flexibility to work nights, weekends, and holidays.
• Ability to stand for extended periods and lift 50+ pounds.

Benefits

• Robust compensation package including base + bonuses.
• 401K plan to help secure financial future.
• Extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D.
• Anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement.
• PTO Package including Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays.