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Store Manager LensCrafters
Lenscrafters - San Francisco, CA
posted about 1 month ago
About the position
The Store Manager at LensCrafters is responsible for leading the store team to deliver exceptional customer service and achieve key performance indicators. This role involves training and coaching staff, analyzing performance metrics, and ensuring operational excellence to enhance the customer and patient experience. The Store Manager collaborates with the Doctor of Optometry and oversees all aspects of store operations, including safety and inventory management, to maintain a positive work environment.
Responsibilities
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Provide training and coaching to the team leveraging Company provided programs
- Analyze reporting to create and implement action plans to improve store KPIs
- Attract and hire a highly engaged team to ensure the store has the right people in the right place at the right time
- Partner with the Doctor of Optometry to elevate the customer and patient experience
- Guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly
- Ensure all Company approved safety programs are implemented and maintained consistently
Requirements
- High School graduate or equivalent
- 4+ years management/supervisory experience
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash register, computers and calculators
- Ability to manage time under aggressive deadlines
Nice-to-haves
- College degree or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Inspector Certification
- LensCrafters Quality, Fitting and Adjusting Program
- Previous experience in customer service and retail
- Knowledge of current store merchandise
- High level of business acumen to include detailed knowledge of LC Dashboard
Benefits
- Employee discount
- Health insurance
- Paid time off
