EssilorLuxottica - Santa Ana, CA
posted about 1 month ago
Full-time - Manager
Santa Ana, CA
About the position
The Store Manager at LensCrafters is a leadership role focused on delivering exceptional customer service and achieving key performance indicators. This position involves training and coaching team members, analyzing performance metrics, and collaborating with the Doctor of Optometry to enhance the customer experience. The Store Manager is responsible for maintaining operational standards and ensuring a safe and enjoyable work environment.
Responsibilities
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Provide training and coaching to the team leveraging Company provided programs
- Analyze reporting to create and implement action plans to improve store KPIs
- Attract and hire a highly engaged team to ensure the store has the right people in the right place at the right time
- Partner with the Doctor of Optometry to elevate the customer and patient experience
- Guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly
- Ensure all Company approved safety programs are implemented and maintained consistently
Requirements
- High School graduate or equivalent
- 4+ years management/supervisory experience
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash register, computers and calculators
- Ability to manage time under aggressive deadlines
Nice-to-haves
- College degree or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Inspector Certification
- LensCrafters Quality, Fitting and Adjusting Program
- Previous experience in customer service and retail
- Knowledge of current store merchandise
- High level of business acumen to include detailed knowledge of LC Dashboard
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Various employee discounts
