Cng Holdings - Muskegon, MI

posted 2 months ago

Full-time - Mid Level
Muskegon, MI

About the position

The Store Manager is responsible for overseeing the daily operations and profitability of one or more retail locations within the CNG Holdings, Inc. family. This role focuses on site operations, sales, customer service, and leadership, ensuring that the store meets its financial and operational goals while providing excellent service to customers.

Responsibilities

  • Serve and educate customers on the product portfolio by presenting all options for products and/or services that meet their needs.
  • Interact with customers using active listening skills to confirm or clarify information and diffuse complaints.
  • Escalate unresolved issues to the District Director of Operations and Corporate Office.
  • Respond professionally to customer inquiries regarding applications, requests, sales, and collections in accordance with regulations and procedures.
  • Handle and count currency, manage a cash drawer, and perform cash handling requirements including bank deposits or pickups.
  • Balance individual batch receipts with store sales reports at the end of the day and assist with resolving discrepancies.
  • Perform customer verifications to validate information presented.
  • Process all transactions accurately per company policy, including loans and check cashing.
  • Comply with federal and state regulations and company policies and procedures.
  • Complete compliance trainings and quarterly agreements timely.
  • Coordinate operations, development, and training necessary for achieving metric targets.
  • Maintain store staff schedule and assist in covering other stores within the district.
  • Support store staff to ensure excellent customer service and sales culture.
  • Assist District Director of Operations with recruiting, selection, and onboarding of Assistant Store Managers.
  • Perform other duties as assigned.

Requirements

  • High school diploma, GED, or equivalent experience.
  • 2+ years of experience with sales, customer service, and cash handling.
  • 1+ year of supervisory experience preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills.
  • Proficient in Microsoft Office programs.
  • Ability to multitask, prioritize, and work autonomously while providing store-level leadership.
  • Must have reliable personal transportation and maintain a valid Driver's License and Automobile Insurance.

Nice-to-haves

  • Experience in the financial services industry.
  • Knowledge of federal and state regulations related to financial services.

Benefits

  • Competitive salary and performance bonuses.
  • Health insurance options.
  • 401(k) retirement plan with company matching.
  • Paid time off and holidays.
  • Employee discounts on services.
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