Store-in-Store Manager | $15k Relocation Incentive Available
T-Mobile - Columbia, MO
posted about 1 month ago
About the position
The Store-in-Store Manager is an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is crucial for success. They lead a team of Mobile Experts, Store-in-Store who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. The Store-in-Store Manager leads the sales team to excel at building and deepening relationships with customers through meaningful interactions. They Do it the Right Way and are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions to provide exceptional customer experiences while meeting performance goals and objectives.
Responsibilities
- Responsible for infusing every Mobile Expert, Store-in-Store with a passion for its customers by thoroughly orienting and grounding them to a standard of Loving Our Customers.
- Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations.
- Effectively manage customer flow/wait time. Keep current on products, services and promotions.
- Create competitive best practices amongst the Mobile Expert team while being Customer obsessed, passionate, friendly, and engaging with customers.
- Coach Mobile Experts to match the pace of the customer, connect on a personal level, build rapport, trust, and loyalty with every interaction.
- Ensure team knowledge of store systems and corporate/store communications.
- Deliver financial results based on key performance indicators and identify ways to manage and control store expenses.
- Responsible for overall customer experience, sales, labor, service, growth, and revenue.
- Shares feedback to improve sales, performance, customer experience, and T-Mobile's standard operating procedures.
- Lead store operations, opening/closing procedures.
- Supervises sales team, including one-on-one coaching, syncs, on-going feedback, recruiting, development, performance management, and scheduling.
- Lead by example, staying up to date on the latest products, services, training, and leadership best practices.
- Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements.
- Assist in maintaining the quality of the overall store-in-store environment and adhere to national plan-o-gram standards.
- Proactively engages with a broad range of customers in a highly visible and energetic retail environment.
- Ensure customer satisfaction by providing best-in-class customer experience by building loyalty.
- Leverage digital tools during customer interactions and the onboarding process.
- Follow-up with customers, build and grow a sales funnel and book of business.
- Build strong relationships with Store-in-Store partner leadership for a mutual partnership to success.
Requirements
- High School Diploma/GED (Required)
- 2-4 years Management experience in retail sales (Required)
- 2-4 years Sales & sales management experience (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice-to-haves
- Bachelor's Degree (Preferred)
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
