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Store General Manager
$48,000 - $53,000/Yr
Five Lakes Coffee - Kendallville, IN
posted about 1 month ago
Full-time - Mid Level
Kendallville, IN
About the position
The Store General Manager at Five Lakes Coffee in Kendallville is responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and leading a team to achieve business goals. The ideal candidate will possess strong leadership skills, a passion for coffee, and the ability to create a positive work environment while managing administrative tasks and maintaining store organization.
Responsibilities
- Manage day-to-day operations of the store
- Lead and develop a team of baristas and staff
- Ensure exceptional customer service and satisfaction
- Maintain a clean and organized work environment
- Handle cash deposits and maintain accurate store records
- Create and enforce the store schedule and attendance policies
- Place weekly product orders and manage inventory
- Provide coaching and direction to team members for growth
- Solve problems independently during high volume times
- Develop loyal relationships with customers
Requirements
- 3 years of management experience
- 6 years of customer service experience
- Experience in food service management
- Strong interpersonal skills
- Ability to learn quickly and keep tasks simple
- Ability to understand and follow oral and written instructions
- Ability to work as part of a team
- Ability to build relationships and rapport
Benefits
- 401(k) matching
- Employee discount
- Paid time off
