Steakhouse Host

Fortune Bay Resort Casino•Tower, MN

4d•$12 - $15•Onsite

About The Position

The Steakhouse Host is responsible for meeting, greeting, and seating all guests with a positive, friendly, and helpful attitude. This role serves as a source of information for guests entering the Sunset Steakhouse, exuding pride and passion. The host will assist in all areas of Host Stand Operations to ensure a high-quality guest experience.

Requirements

None required.

Nice To Haves

Flexibility with workdays and hours.
Previous experience passionately providing service to others preferred.
Familiarity of restaurant terminology and food service techniques preferred.
The best part of serving others is creating experiences for them that go beyond the expected.
Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.

Responsibilities

Greeting guests as they enter and putting them on a waiting list as necessary.
Answering phone calls, taking reservations, and answering questions.
Providing guests with menus and answering any initial questions.
Seating guests at tables or in waiting areas.
Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them.
Maintaining knowledge of Sunset Steakhouse menu.
Perform other duties as assigned.
Warmly greet guests into the restaurant.
Proactively support the restaurant team while monitoring dining room activity.
Collaborate with team members to communicate any special needs or guest requests.
Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.
Maintain an organized host stand or work area.
Sincerely thank guests leaving the restaurant and invite them to return.