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Fairmont Hotels & Resorts - Dallas, TX
posted 3 months ago
About the position
The Starbucks Supervisor at Fairmont Dallas is responsible for managing guest relations, supporting team engagement, and overseeing operational compliance within the Starbucks outlet. This role emphasizes creating a welcoming atmosphere for guests, ensuring high standards of service, and maintaining a positive work environment for team members. The supervisor will also handle inventory management and financial accountability, ensuring adherence to hotel policies and Starbucks procedures.
Responsibilities
- Engage with guests to anticipate and respond to their needs, ensuring positive interactions.
- Create a positive work environment by engaging with team members and promoting collaboration.
- Conduct pre-shift meetings and provide ongoing support to enhance team morale.
- Maintain knowledge of Starbucks menu items and service procedures, ensuring compliance with health and safety regulations.
- Promote cleanliness and organization in work areas to support an energetic workplace.
- Ensure staff adherence to hotel policies regarding attendance, grooming, and appearance.
- Conduct inventory checks, establish par levels for supplies, and oversee ordering processes.
- Uphold compliance with Starbucks cashiering and accounting procedures, managing manual checks and payroll records.
Requirements
- High school diploma or equivalent vocational training certificate.
- Minimum of 2 years of experience as a Barista.
- Food handling certificate required.
- Advanced Store Training certification from District Manager.
- Certified Barista Trainer certification.
- Familiarity with various drink recipes and beverage service standards.
- Strong fluency in English, both verbal and written.
- Proficient in basic arithmetic.
- Understanding of food/beverage and labor cost controls.
Nice-to-haves
- Positive outlook and high energy in the workplace.
- Flexible and adaptable to changing situations and tasks.
- Commitment to continuous improvement and personal development.
- Strong organizational and prioritization skills.
Benefits
- Generous Paid Time Off
- Comprehensive Health Coverage including Medical, Dental, and Vision Insurance
- 401K Plan
- Complimentary Shift Meal
- Exclusive Employee Benefit Card for discounted room rates
- Professional Development programs
- Career Advancement Opportunities
