Starbucks Supervisor at Rivers Casino

Rivers Casino Pittsburgh - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

About the position

The Starbucks Supervisor at Rivers Casino is responsible for overseeing Barista activities during shifts, ensuring compliance with company policies, and delivering exceptional guest service. This role involves managing staff, maintaining communication, and upholding cleanliness and inventory standards to enhance the customer experience.

Responsibilities

• Supervise Baristas, ensuring adherence to established company policies and exceptional guest service.
• Maintain effective inter-shift communication and collaboration with back-of-the-house supervisors.
• Ensure appropriate staffing aligned with projected volume and budgetary guidelines.
• Communicate changes in policy and procedure to team members promptly.
• Monitor guest flow, communicating labor needs during peak and slow periods.
• Aid in the training of new team members.
• Uphold stringent cleanliness and sanitation standards.
• Ensure sufficient inventory in the work area.
• Foster fair and consistent treatment of all team members.
• Perform any other duties assigned by department leadership.

Requirements

• Preferably possess prior supervisory experience.
• Previous experience in a high-volume restaurant setting is preferred.
• Exceptional interpersonal communication skills in English for effective interaction with guests and team members.
• Demonstrated ability to make sound judgments under pressure.
• Cooperative, helpful, and friendly demeanor, with a well-groomed appearance.
• Must be able to attain and maintain certification in 'Serv-Safe' (Food Sanitation Management).
• Ability to comprehend and communicate Material Safety Data Sheets to team members.
• Team player with flexibility to work varied shifts, including holidays.
• Obtain a Pennsylvania Gaming License.

Benefits

• Assistance in obtaining a Pennsylvania Gaming License, including fee coverage.