Metro Market - Oconomowoc, WI

posted 2 months ago

Part-time - Entry Level
Oconomowoc, WI
11-50 employees
Gasoline Stations and Fuel Dealers

About the position

The Barista position at Metro Market involves providing exceptional customer service in a safe and clean environment, ensuring customer satisfaction and return visits. The role emphasizes treating customers and employees fairly, promoting an inclusive work environment, and adhering to the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The Barista will prepare beverage selections, assist customers with product inquiries, and collaborate with team members to achieve store goals.

Responsibilities

  • Provide exceptional customer service to ensure customer satisfaction and return visits.
  • Create a welcoming environment for customers by answering questions about products.
  • Gain and maintain knowledge of products sold and make suggestions to customers.
  • Collaborate with associates to promote teamwork and achieve store goals.
  • Prepare beverage selections according to recipes and customer requests.
  • Tender transactions using company best practices.
  • Offer product samples to help customers discover new items.
  • Provide customers with fresh products and correct portion sizes.
  • Recommend coffee shop items to customers based on their needs.
  • Use coffee shop equipment according to company guidelines.
  • Check product quality and review 'sell by' dates.
  • Label, stock, and inventory department merchandise.
  • Report product ordering or shipping discrepancies to the department manager.
  • Stay current with present, future, seasonal, and special ads.
  • Reinforce safety programs and comply with safety procedures.
  • Practice preventive maintenance on equipment and report issues.
  • Notify management of customer or employee accidents and safety risks.

Requirements

  • Excellent customer service skills
  • Ability to work cooperatively in a high-paced environment
  • Ability to manage conflict in a reasonable manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary

Nice-to-haves

  • Any previous comparable experience

Benefits

  • Flexible scheduling
  • Opportunities for career growth
  • Inclusive work environment
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