Staff IT Engineer

As a Staff IT Engineer at Tally, you will play a crucial role in supporting the internal tools and services that empower Tally employees to be efficient and productive. You will be responsible for onboarding/offboarding, providing helpdesk support, coaching new IT team members, and planning for the future. With the opportunity to lead initiatives and influence team goals, you will have the autonomy to deliver solutions that elevate internal IT services. While this role requires you to be in the San Francisco office at least two days a week, your expertise in IT infrastructure, communication skills, and passion for continuous improvement will be key in driving Tally's mission to alleviate financial stress for individuals.

Manage and support the internal tools and services that keep Tally employees efficient and productive

Assist with onboarding/offboarding processes

Handle helpdesk support for Tally employees

Coach and mentor new IT team members

Plan for the future of IT services at Tally

Lead initiatives to improve internal IT services

Provide excellent customer service for Tally employees

Collaborate with other teams to introduce process improvement using automation tools and integrations

Manage a suite of IT tools, including identity management using Okta

Integrate new tools and systems into the Tally IT Infrastructure

Triage and support IT issues as they arise

Support onboarding and offboarding of employees to Tally's IT tools

Work on hardware procurement for new employees and hardware refreshes

Maintain and create documentation

Build and support new and existing IT infrastructure

Have experience with MDM, endpoint management, VPNs, and networking concepts

Possess strong written and verbal communication skills

Demonstrate a passion for learning and continuous improvement

Be creative and resourceful in implementing IT solutions

Pay strong attention to detail and strive to create an amazing employee experience

• Direct hands-on experience building and supporting IT infrastructure in a hybrid distributed work environment
• Broad depth of experience in IT tools, including MDM, endpoint management, VPNs, and familiarity with networking concepts
• Strong written and verbal communication skills
• Passion for learning and continuous improvement
• Creativity and resourcefulness in implementing simple and scalable IT solutions
• Excellent time management skills and ability to prioritize project and support-driven work
• Ability to provide excellent customer service and support for Tally employees
• Familiarity with tech tools such as Fleet management and endpoint security tools, Okta, Google Workspace, Rippling, Atlassian Cloud, Slack, 1 Password, Zoom, Cloud Connexa, Amazon Web Services IAM, Zapier, Jira Workflow Automation, SAML, and Login Integration

• Unlimited flexible paid time off
• 12 paid holidays
• Equity grants
• Company subsidized medical, dental, vision, and prescription insurance
• Company paid short and long term disability insurance and life and AD&D insurance
• Wellness programs
• Voluntary life and disability insurance
• Pre-tax savings accounts for commuter benefits, health savings accounts, and flexible savings accounts
• Paid parental and other eligible leaves of absence
• 401(k) retirement savings plan
• Employee assistance program
• Phone/internet reimbursement
• Co-working stipend
• Wellness reimbursement
• Home office set-up allowance
• Access to discount programs