SSO Quality & Process Excellence Manager

Tetra Pak - Pune, IN

Full-time - Mid Level

Pune, IN

Paper Manufacturing

About the position

As the Quality and Process Excellence Manager at Tetra Pak, you will play a pivotal role in ensuring the highest standards of quality and operational efficiency within our organization. You will be responsible for developing, implementing, and continuously improving quality management systems and processes to drive excellence across all departments. Your expertise will be essential in fostering a culture of quality, innovation, and continuous improvement throughout the organization. This position will be based at Chakan, Pune.

Responsibilities

• Develop and implement comprehensive quality management systems and procedures to ensure compliance with industry standards, regulations, and customer requirements.
• Establish key quality metrics and performance indicators to measure and track quality performance across all processes and departments.
• Conduct regular audits and inspections to identify areas for improvement and ensure adherence to quality standards.
• Lead investigations into quality issues, root cause analysis, and implementation of corrective and preventive actions.
• Collaborate with cross-functional teams to identify opportunities for process optimization and efficiency improvements.
• Analyze existing processes and workflows to identify bottlenecks, inefficiencies, and areas for improvement.
• Develop and implement process improvement initiatives, such as Lean Six Sigma methodologies, to streamline operations and enhance productivity.
• Provide guidance and support to teams in implementing process improvements and driving sustainable change.
• Develop and deliver training programs on quality management principles, processes, and tools to enhance staff competency and awareness.
• Provide coaching and mentorship to team members on quality improvement methodologies and best practices.
• Foster a culture of continuous learning and improvement within the organization, promoting employee engagement and empowerment.
• Identify potential risks to quality and operational excellence and develop strategies to mitigate them.
• Implement robust risk management processes to proactively identify, assess, and mitigate risks throughout the organization.
• Monitor and evaluate risk mitigation measures to ensure effectiveness and compliance with regulatory requirements.
• Collaborate with internal stakeholders, including senior management, department heads, and frontline staff, to align quality and process improvement initiatives with organizational goals and objectives.
• Act as a liaison with external stakeholders, such as customers, suppliers, and regulatory agencies, to address quality-related concerns and ensure compliance with contractual requirements.

Requirements

• A Black belt / Master black belt in Quality with expertise in LEAN / WCM / 6 Sigma projects.
• Minimum 10 years professional experience including 5 years progressively skills in Quality and Process Management.
• Demonstrated ability to utilize and project a strong sense of internal and external customer service seeking to meet or exceed customer expectations.
• Excellent oral and written communication skills.
• Ability to utilize advanced computer skills required including MS Office Suite and the ability to learn and utilize internal applications.
• Bachelor's Degree in Business Administration / another business-related degree, with an MBA preferred but not mandatory.

Nice-to-haves

• Good experience in driving change management and Transformation projects will be added advantage.
• Experience of working in a Shared Services Set up, experience into manufacturing setup will be an added advantage but not mandatory.

Benefits

• Variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
• Culture that pioneers spirit of innovation where our engineering genius drives visible result.
• Equal opportunity employment experience that values difference and diversity.
• Market competitive compensation and benefits with flexible working arrangements.