Sr. Workstation Support Associate (Scottsbluff, NE)

University of Nebraska-Lincoln - Lincoln, NE

Lincoln, NE

National Security and International Affairs

About the position

This position will assist the University community and partners with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory, and will work with our stakeholders to provide hardware and software support as well as training for supported technology. This position will participate in and organize research and testing of innovative technologies, provide support for specialized applications, servers, and equipment. Serves as a knowledgeable resource for other client services team members. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments. This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Responsibilities

• Assist the University community and partners with exemplary support.
• Utilize and promote industry standard tools and best practices.
• Participate in the utilization and deployment of new technologies.
• Document processes and track inventory.
• Provide hardware and software support and training for supported technology.
• Organize research and testing of innovative technologies.
• Provide support for specialized applications, servers, and equipment.
• Serve as a knowledgeable resource for other client services team members.
• Collaborate with specialists in networking, security, academic technology, and endpoint security.