Sr. Universal Banker - Blue Lagoon Branch

BankUnited - Miami, FL

Full-time - Entry Level

Remote - Miami, FL

Wholesale Trade Agents and Brokers

About the position

The position at BankUnited involves performing transactions associated with both the Teller Line and Platform, with a strong focus on achieving client satisfaction and operational soundness. The role requires meeting market, branch, and personal goals while providing excellent customer service and promoting bank products and services.

Responsibilities

• Receive checks and cash for deposit, verify amounts, and examine checks for endorsements.
• Cash checks and pay out money after verification of signatures and customer balances.
• Enter customers' transactions into the computer to record transactions and issue computer-generated receipts.
• Place holds on accounts as appropriate.
• Balance currency, coin, and checks in cash drawer at the end of the shift and compare totaled amounts with data displayed on the computer screen.
• Explain, promote, refer, or sell Bank products or services such as accounts, loans, and cashier's checks in the branch or via telemarketing.
• Perform outbound calls and set appointments for Market Leader and/or Sales & Service Officer in accordance with market initiatives and/or branch goals.
• Cross-train on the products and operational processes associated with the Platform and assist clients with related activities.
• Open and process all types of accounts, products, and/or services for customers after consulting with them on their specific needs.
• Achieve individual referral goals for cross-selling of all credit, non-credit, and fee income goals.
• Maintain knowledge of current products, policies, procedures, and regulations as it relates to the position.
• Adhere to all current policies, procedures, and regulations as it relates to the position.
• Process transactions from automated teller machines and night depositories.
• Respond professionally to customer inquiries or problems.
• Assist customers with safe deposit box transactions.
• Fill in for Financial Specialist Leader when absent.
• Order daily supply of cash and count incoming cash.
• Under dual control, balance cash in automated teller machines and night depositories.
• Adhere to and comply with applicable federal and state laws, regulations, and guidance, including those related to anti-money laundering.
• Identify and report suspicious activity.

Requirements

• High School Diploma or GED required.
• Minimum of 2-3 years of cash handling experience (preferably as a Teller) required.
• Excellent customer service, sales, risk management, and cash operations experience preferred.
• Must be fully trained in both Teller and Platform functions.

Benefits

• Sign-on bonus of $1,000 after six months of continuous service.
• Tuition reimbursement for further education.
• Career coaching and training through the GO FOR MORE™ Academy.
• Mentoring opportunities through the iCARE™ program.
• Hybrid work environment and remote work options for designated positions.