Sr. Specialty Claim Consultant

About the position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey. Our Claims team is currently seeking a Sr. Specialty Claim Consultant to join our growing team. This position can be fully remote or hybrid to our Itasca, IL office. This is a full time/exempt role.

Responsibilities

• Fully responsible for the coverage analysis investigation evaluation negotiation and resolution of specialty and professional liability claims with exposures up to $1M.
• Possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Work with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
• Negotiate settlements mitigate losses and control expenses on our company's largest losses.
• Maintain a high level of communication with leadership.
• Provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.
• Co-adjust cases to facilitate learning and to impact file.
• Be recognized as the company consultant in a field providing technical guidance assistance and training to lower level associates.
• Act as subject matter expert (SME) to coordinate consistent countrywide handling of specific large losses.

Requirements

• 6-10 years professional experience in professional liability claims (LPL, APL, AE, MPL). Accountants experience highly preferred.
• Bachelor's degree or equivalent experience.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Makes decisions in an informed confident and timely manner.
• Maintains constructive working relationships despite differing perspectives.
• Strong organizational and time management skills.
• Ability to negotiate skillfully in difficult situations with both internal and external groups.
• Demonstrates ability to win concessions without damaging relationships.
• Demonstrates strong written and verbal communication skills.
• Understanding of applicable statutes regulations and case law.
• Thinks critically and anticipates recognizes identifies and develops solutions to problems in a timely manner.
• Easily adapts to new or different changing situations requirements or priorities.
• Cultivates an environment of teamwork and collaboration.
• Operates with latitude for un-reviewed action or decision.
• Proficient in MS Office Excel Word Internet etc.
• Proficient using Claims systems (i.e. CSS PMS etc.)

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)