Sr. Specialist - IF Scheduling IRROPS Strategy

United Airlines•Arlington Heights, IL

3h•$81,795 - $106,602

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Job overview and responsibilities The Inflight Crew Scheduling department includes Crew Schedulers and the flight attendants we operationally schedule. Providing contractual compliance and efficient procedures for Crew Scheduling. Assists with coordinating the activity of Inflight crew schedulers in day(s) leading up to irregular events (Weather, system outages, etc). Responsibilities include participation in scheduler team selection and role assignments, briefing the team on situation, mission, and execution, and creating reporting for the IRROPs Manager to incorporate into team communications Monitors key tools and metrics (Volare, uCrew, phone/chat systems) for high-risk flights and peak wait periods and redistributes staffing during irregular events and recovery period Operates recovery tools (i.e. Crew Solver, etc) and makes operational recommendations Facilitates internal department process improvement/intake sessions focused on IRROPs Refines departmental IRROP tool parameters and trains schedulers on IRROP processes during recurrent and New Hire modules

Requirements

Bachelor's degree or 4 years of relevant work experience
1 - 2 years Scheduling Operations experience
1 - 2 years operational management
Knowledge of FARs, crew collective bargaining agreements, policies & procedures
Process implementation and training for front line employees
Strong written and verbal communication skills
Adaptability to changing business environment
Ability to identify opportunities, motivate and drive consistency
Build and maintain positive relationships with front line employees and stakeholders
Read and write in English
Microsoft Office experience
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Good presentation skills
Ability to interact with all levels of management
Experience in training delivery tools
Experience in operational tools (i.e. Volare, uCrew, Crew Solver, etc)

Responsibilities

Assists with coordinating the activity of Inflight crew schedulers in day(s) leading up to irregular events (Weather, system outages, etc).
Participation in scheduler team selection and role assignments, briefing the team on situation, mission, and execution, and creating reporting for the IRROPs Manager to incorporate into team communications
Monitors key tools and metrics (Volare, uCrew, phone/chat systems) for high-risk flights and peak wait periods and redistributes staffing during irregular events and recovery period
Operates recovery tools (i.e. Crew Solver, etc) and makes operational recommendations
Facilitates internal department process improvement/intake sessions focused on IRROPs
Refines departmental IRROP tool parameters and trains schedulers on IRROP processes during recurrent and New Hire modules