Sr Software Configuration Analyst (ServiceNow)
About The Position
The Sr. Software Configuration Analyst is responsible for configuring, maintaining, and optimizing generation‑related corporate vendor software solutions, including Commercial Off‑The‑Shelf (COTS) applications such as ServiceNow. This role includes making key architectural decisions, enhancing solution performance, and ensuring seamless integration with business processes. Strong collaboration and communication skills are essential to guide best‑practice adoption and continuously improve overall software quality. Develop scripts or software components within vendor-provided solutions to perform advanced configuration tasks, enable automation, and implement system enhancements. Apply deep knowledge of business processes to gather business and data requirements, evaluate potential solutions, and recommend software options that meet organizational goals. Ensure vendor solutions align with business needs and integrate effectively with existing systems. Make significant architectural decisions and contribute to overall system design. Lead the integration of COTS solutions into the existing technology ecosystem, ensuring scalability, reliability, and long-term sustainability. Identify opportunities for process automation and optimization to increase efficiency and reduce operational costs. Continuously improve COTS solution quality throughout the software lifecycle by incorporating emerging best practices and relevant innovations. Design and administer application systems using database management principles and methodologies, including data structures, data modeling, data warehousing, and transaction processing. May perform other duties as assigned.
Requirements
- Bachelor's degree in Computer Science, IT, Engineering, or a related field with four (4) or more years of experience in software configuration, development, testing, system administration, and/or maintenance OR Associate's degree in Computer Science, IT, Engineering, or a related discipline with six (6) or more years of experience in software configuration, development, testing, system administration, and/or maintenance OR High School Diploma/GED with degree with eight (8) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
- Expert-level scripting proficiency in languages relevant to COTS applications (e.g., OneStream – .NET, C#; PowerPlan – SQL; ServiceNow – SQL; Integrations – SQL; Visual Basic; or ABAP).
- Strong ability to coach, mentor, and teach others while leading technical components within product teams.
- Comprehensive understanding of business processes and enterprise software ecosystems.
- Skilled in vendor management and negotiation.
- Strong analytical and problem-solving abilities.
- High attention to detail.
- Ability to promote collaboration within teams and foster a culture of technical excellence and continuous learning.
- Excellent written and verbal communication skills.
- Skilled ServiceNow Configuration Analyst with hands-on experience across multiple ServiceNow modules.
Nice To Haves
- Strong expertise in ServiceNow configuration, integration, and administration.
- ServiceNow HR and IT module experience.
- ServiceNow System Administrator Certification.
Responsibilities
- Configure, maintain, and optimize generation-related corporate vendor software solutions, including COTS applications like ServiceNow.
- Make key architectural decisions and enhance solution performance.
- Ensure seamless integration with business processes.
- Develop scripts or software components for advanced configuration, automation, and system enhancements.
- Gather business and data requirements, evaluate solutions, and recommend software options.
- Ensure vendor solutions align with business needs and integrate with existing systems.
- Lead the integration of COTS solutions into the existing technology ecosystem.
- Identify opportunities for process automation and optimization.
- Continuously improve COTS solution quality throughout the software lifecycle.
- Design and administer application systems using database management principles and methodologies.
- Support, configure, and enhance enterprise IT and HR service workflows within ServiceNow.
- Translate business requirements into effective technical solutions within the ServiceNow ecosystem.
- Optimize platform performance and ensure best practices are followed.
Benefits
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
