Sr. Salesforce Applications and Solutions Manager - Gigamon HQ - Hybrid

$156,000 - $195,000/Yr

Gigamon - Santa Clara, CA

Full-time - Senior

Hybrid - Santa Clara, CA

Professional, Scientific, and Technical Services

About the position

Gigamon is seeking a Senior Manager to be an application and technology leader in the Biz Apps domain, bringing deep, hands-on experience in 'Lead to Cash Process Excellence', Sales Technology Solutions, and helping us drive scalable growth. You will join a lean yet highly productive team that strives for cross-functional excellence in our core Biz Apps systems and processes to support our corporate initiatives and achieve operational efficiency. You will be a pivotal player in driving process excellence in the organization and Lead-to-Cash best practices.

Responsibilities

• Drive solutions around Salesforce Marketing Cloud, Sales Cloud, Experience Cloud, and CPQ best practices.
• Partner with business stakeholders to understand drivers for change, develop requirements, and communicate progress and final products.
• Align stakeholders on and execute the CRM technology and tools roadmap.
• Serve as a key partner and Salesforce implementation expert for the Operations team.
• Collaborate with external Salesforce implementation teams by delivering requirements, conducting UAT, and rolling out new technology and enhancements.
• Be the expert on Gigamon's GTM process, Salesforce customization, other Sales tools, and the intersection between them.
• Develop and maintain Salesforce reporting best practices and reporting templates.
• Coordinate prioritizing and delivering Salesforce implementations for marketing, sales, and services organizations.
• Partner with the Operations team to support end-user training and communications.

Requirements

• 8-10 years of experience in the Salesforce CRM domain supporting Sales, Subscription Renewals, Community, and/or Revenue Operations.
• Must have hands-on experience and be skilled and knowledgeable in Salesforce.com Sales Cloud and CPQ functional design and best practices.
• Sales Cloud/Salesforce CPQ Administrator Certification preferred.
• Experience and track record of successfully identifying and eliminating root cause issues and implementing future-proofing solutions backed by thorough analysis.
• Strong written and verbal communication skills.
• Ability to identify and articulate business needs and translate them into compelling solutions.
• Experience in collaborating with and influencing multiple stakeholders to make sound business decisions.
• Comfortable voicing opinions and observations to provide thought leadership to key stakeholders.
• Big picture approach in solutions and attention to detail in execution.
• Excellent project management skills.
• Ability to drive for progress and results.
• Self-motivator with a strong work ethic and the ability to multitask.
• Appreciates the finer points of understanding, designing, and operating through the lens of interconnected systems while valuing end-user simplicity.
• Proficiency in Apex, Visualforce, and Lightning Web Components for Salesforce development.
• Knowledge of data migration tools and techniques, including Data Loader and ETL processes.
• Familiarity with CI/CD tools and processes for Salesforce, such as Jenkins, Git, and Salesforce DX.
• Understanding of REST and SOAP APIs for integrating Salesforce with other systems.
• Experience with Agile methodologies and tools like Jira or Trello.

Benefits

• Base salary compensation range of $156,000 - $195,000.
• Opportunity to earn an annual bonus or commission.