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Uber - Washington, DC

posted 2 months ago

Full-time - Senior
Remote - Washington, DC
Transit and Ground Passenger Transportation

About the position

The Sr Program Leader for AV Support Strategy & Special Projects will play a crucial role in shaping the future of Autonomous Vehicle (AV) support within Uber's Global Community Operations. This position involves developing high-level support strategies, detailed planning, and evaluation of AV support capabilities, ensuring alignment with business needs and timelines.

Responsibilities

  • Develop AV Support strategies, roadmaps, and requirements
  • Facilitate Support integrated planning, including headcount plans, support product/tech roadmaps, and critical decision/enablement timelines
  • Build Support decision making and tracking mechanisms that enable the business
  • Dive deep into Remote Assistance/Remote Operations and Central Operations to evaluate industry best practices and build a strategy of record

Requirements

  • Minimum 7+ years of experience in strategy, planning, operations, program management, or consulting with excellent strategy and business evaluation skills
  • Minimum 4+ years of experience in support operations
  • Bachelors degree or equivalent work experience

Nice-to-haves

  • Deep experience and expertise in developing strategies and roadmaps for scaling technical support operations
  • Demonstrated ability to thrive in high-pace environment bringing structure to new problems and concepts
  • Outstanding communication and stakeholder management skills
  • Excellent presentation and ability to facilitate difficult business decision skills
  • Ability to drive data based decisions
  • Knowledge of Uber customer support operations
  • Experience working with large and distributed global teams
  • Experience in the AV industry

Benefits

  • Participation in Uber's bonus program
  • Potential equity award
  • Various benefits as detailed on Uber's careers page
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