Sr Productivity Optimization Specialist

About the position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar's Job Site Solutions (JSS) Productivity Optimization (PO) team, part of Cat Solutions, develops and delivers end-to-end productivity solutions directly for Caterpillar quarry and mining customers. JSS is growing and plays an important part in Resource Industries' services growth plan. The JSS PO team is a unique entrepreneurial team that leverages technology to drive customer value through data-driven decisions. The JSS productivity solutions deliver internal and external customers the information they need, in the way they need, to understand and optimize their unique operation. JSS Productivity Optimization customers realize tremendous gains in performance while reducing waste and emissions. This dynamic team is seeking a Sr Productivity Optimization Specialist to deliver productivity consulting, data analysis, strategy, training, and subject matter expertise to an internal team customer contract managers and traditional end Caterpillar customers. In addition, you will be assisting with developing new innovative ways to visualize information to simplify the analysis and interpretation of customers data. The solution offering will continue to evolve and grow in capability as JSS becomes the industry leader in productivity optimization services. As the number of sites with PO services expand you will be a critical team member ensuring we continue to expand the value JSS services deliver.

Responsibilities

• Provide subject matter expertise to the global team of fleet management consultants.
• Work with customers alongside fleet managers to define production goals and KPIs.
• Analyze data to provide performance optimization recommendations to JSS fleet management team and customers.
• Define and execute site performance optimization strategy for new and current customers.
• Find, evaluate, and track the financial impact of performance improvements to deliver customer value opportunities.
• Assist with designing data interpretations and new performance models.
• Collect industry and customer productivity optimization voice.
• Evaluate competitive technology and solution capabilities.
• Define and manage service offering continuous improvement backlog.
• Develop best-in-class performance benchmarks using industry and JSS customer data.
• Assist with executing, simplifying, and scaling customer site assessments.
• Own the productivity optimization execution playbook and optimization methodology.
• Train internal partners on the productivity optimization process and tools.

Requirements

• Extensive experience in data analysis, modeling and simulation.
• Experience working with quarry, aggregate, or mining industry.
• Experience with data visualization and reporting tools.
• Knowledge of the values and practices that align customer needs and satisfaction.
• Project management experience and a strong commitment to see projects through to completion.
• Knowledge of the decision-making process and associated tools and techniques.
• Understanding of effective communication concepts, tools and techniques.
• Knowledge of successful negotiation concepts and techniques.
• Knowledge of relationship management techniques.
• Knowledge of the principles and practices for selling products, technology and services.

Nice-to-haves

• Bachelor's Degree in Computer Science, Analytics, Engineering, Business or related degree.
• Machine product and application experience.
• FPSim, VST or fleet performance modeling and simulation experience.
• Experience analyzing, visualization, and communicating complex information.
• Previous field experience in a dealer and customer-facing role.
• Understanding of optimized fleet performance and factors impacting cost/ton.
• Experience with SQL or similar databases.
• Experience with reporting tools such as Power BI or Tableau.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement