About the position
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role Strategic and operationally-focused, the Senior Product Operations Manager (GTM) drives the execution of our product development lifecycle with a specific focus on our go-to-market strategies. This role requires a leader who excels at operational excellence, process optimization, and cross-functional collaboration to ensure seamless product launches and ongoing success. This role will work closely with product management, engineering, design, marketing, and other key stakeholders to bring our product vision to life and maximize its impact in the market.
Responsibilities
- Execute the company's short-term product vision and strategy by designing comprehensive GTM plans for new product launches and feature enhancements.
- Drive cross-functional collaboration with key stakeholders across product, engineering, marketing, business development, account management, and other departments to ensure seamless execution and launch of products.
- Establish standardized, repeatable processes for product launches and GTM activities that can be adopted across product teams to improve efficiency, consistency, and speed to market.
- Create and implement product testing frameworks (including alpha & beta programs and A/B testing) to validate product capabilities and functionality, optimize the user experience, and drive product adoption.
- Oversee and execute project management duties for product launches, establishing clear timelines, milestones, and deliverables to ensure on-time and successful execution.
- Develop and execute scalable communications and change management plans to inform internal teams, enterprise clients, and customers to drive awareness, adoption, and engagement for product launches.
- Partner with product marketing to create and maintain marketing and sales enablement assets.
- Develop and maintain product documentation and knowledge management systems. Ensure that product information is readily accessible and up-to-date for all stakeholders.
- Monitor and analyze the performance of product tests and launches. Track key metrics, collect user feedback, identify areas for improvement, and make recommendations for future product tests and launches.
- Champion a culture of data-driven decision-making and continuous improvement. Promote a data-driven approach to product development and foster a culture of experimentation and learning.
- Stay abreast of industry trends and best practices in go-to-market strategy.
Requirements
- BA/BS Degree (4-year) in Product Strategy, Product Operations, or relevant field.
- 6-8 years of experience in product management, product operations, or corporate strategy.
- Experience with product management tools (e.g., Jira) and data analytics platforms.
- Experience in the ticketing or e-commerce industry.
- Proven track record of successfully launching and scaling products in a fast-paced environment.
- Deep understanding of product development methodologies, agile frameworks, and lean principles.
- Advanced analytical and problem-solving skills, with experience in data analysis and reporting.
- Exceptional leadership and stakeholder management skills with a track record of influencing at multiple organizational levels, including executive leadership.
- Proven ability to lead change management initiatives and communication plans across large, distributed teams.
- Strong strategic thinking capabilities with the ability to synthesize data, business needs, and market trends into actionable operational plans.
- Excellent communication, interpersonal, and collaboration skills.
- Passion for live entertainment and a desire to contribute to the success of AXS.
- Familiarity with design thinking principles and user research methodologies.
Benefits
- Medical, dental and vision insurance
- Paid holidays
- Vacation and sick time
- Company paid basic life insurance
- Voluntary life insurance
- Parental leave
- 401k Plan (with a current employer match of 3%)
- Flexible spending and health savings account options
- Wellness offerings
