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Sr Plan Manager-TEM
VOYA Financial - Atlanta, GA
posted 19 days ago
About the position
Voya is committed to fighting for everyone's opportunity for a better financial future. We believe that every individual and community deserves access to financial opportunities, and we are determined to support them in reaching this goal. This position involves managing all aspects of Tax-Exempt sponsored plans, maintaining and enhancing relationships with existing clients, and contributing to increased profitability. The role allows for 100% remote work from home, providing flexibility in the work environment.
Responsibilities
- Serves as primary customer contact for specific sponsored plans; handles more complex and sensitive cases
- Resolves service and communication issues through direct contact with sponsors, other customers, and internal functional units
- Participates in relationship management with plan sponsors and customers
- Collaborates with sales, record keeping and operations staff to ensure plan alignment
- Contributes to product development and process improvement efforts; promotes all feasible products, services and automation based on client assets
- Directly resolves complex service and communications issues with customers; manages highly sensitive and key at risk clients
- Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs
- Supports supervisor in training and mentoring to new employees
- Supports plan management 800 number calls as assigned
- Other duties as assigned
Requirements
- 5+ years financial services industry experience
- Customer Services experience/skills
- Experience with managing highly sensitive and key at risk clients
- SPARK/ARPS Certification preferred or completed upon hire
Nice-to-haves
- Bachelors degree in Business Administration or equivalent
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
- Paid volunteer time - 40 hours per calendar year
