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Sr Plan Manager (Corporate Mid-Market)
VOYA Financial - Work@Home, CO
posted 18 days ago
About the position
Voya is committed to fighting for everyone's opportunity for a better financial future. We believe that every individual and community deserves access to financial opportunities, and we are determined to support them in reaching this goal. This position manages all aspects of Corporate Mid-Market plans, maintaining and enhancing relationships with existing clients while contributing to increased profitability. The role typically involves working with larger and more complex plans and customers. The work location for this role is flexible, allowing for 100% remote work from home, but candidates must be located on the West Coast.
Responsibilities
- Serves as primary customer contact for specific sponsored plans; handles more complex and sensitive cases.
- Resolves service and communication issues through direct contact with sponsors, other customers, and internal functional units.
- Participates in relationship management with plan sponsors and customers.
- Collaborates with sales, record keeping, and operations staff to ensure plan alignment.
- Contributes to product development and process improvement efforts; promotes feasible products, services, and automation based on client assets.
- Directly resolves complex service and communications issues with customers; manages highly sensitive and key at-risk clients.
- Identifies and assists with plan retention opportunities, sponsors, distribution, and TPAs.
- Supports supervisor in training and mentoring new employees.
- Some travel may be required to attend client meetings.
- Other duties as assigned.
Requirements
- 5+ years financial services industry experience.
- Customer service experience/skills.
- Experience with managing highly sensitive and key at-risk clients.
Nice-to-haves
- Bachelor's degree in business administration or equivalent.
Benefits
- Health, dental, vision, and life insurance plans
- 401(k) Savings plan with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day
- Paid volunteer time - 40 hours per calendar year
