Workday - Atlanta, GA
posted about 1 month ago
About the position
At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. The Workday Success Plans Team are all about our customers and their post Go-Live journey - we create programs to help them drive business value from their Workday applications. The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments. Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers? The Workday Success Plans team works directly with customers through targeted micro consulting engagements to help solve their business needs using the Workday application. Responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations. As a Workday expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies.
Responsibilities
- Conducting research to ensure understanding of customer questions and related Workday concepts.
- Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
- Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
- Clearly and effectively communicating responses and value to customers.
- Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
- Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
- Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
- Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
- Keeping up to date with industry practices and the ability to engage with our customers on those topics.
- Helping drive the creation of new programs to drive customer feature adoption.
Requirements
- 3+ years of functional experience in Payroll, Absence and Time-Tracking in Workday or similar software.
- 3+ years of IT implementation experience.
- 1+ years software consulting experience.
Nice-to-haves
- Workday certification required and preferred qualification for the role.
- Ability to gain a thorough understanding of Workday concepts as new features are released.
- Ability to distill complex concepts into understandable presentations for our customers.
- Ability to multitask and work on multiple engagements and deliverables simultaneously.
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making.
- Excellent verbal and written communication skills.
- Bachelor's degree or relevant work experience required. Advanced degree preferred.
Benefits
- Workday Bonus Plan or a role-specific commission/bonus.
- Annual refresh stock grants.
