Sr Manager, Specialty Patient Experience and Digital Innovation

$75,400 - $199,145/Yr

CVS Health - New York, NY

Full-time - Mid Level

New York, NY

Health and Personal Care Retailers

About the position

The Sr Manager, Specialty Patient Experience and Digital Innovation at CVS Health is responsible for leading the development and execution of innovative programs aimed at enhancing patient experiences and improving clinical care. This role involves leveraging data to inform strategic decisions, managing cross-functional initiatives, and collaborating with various stakeholders to drive the company's omnichannel goals.

Responsibilities

• Lead a team to develop, share, and support the execution of solutions to deliver on Omnichannel goals and vision
• Collaborate with partners to identify insights and trends in qualitative and quantitative data to generate impactful solutions
• Build and lead the presentation of insights and potential solutions to stakeholders across Operations, Product Development, DDAT, Trade, and others
• Lead data-driven strategic decision-making while identifying opportunities for existing product improvement and new product development
• Shape strategy for field deployment and communicate key updates to the field for the evolution of digital channel tests and enhancements
• Possess strong project management and organization skills, managing multiple initiatives with attention to detail

Requirements

• 3+ years of relevant work experience in pharmacy business analytics, operations, product management/development, strategy or consulting
• 3+ years developing strategies leveraging data to mobilize the business to achieve goals and outcomes using innovative solutions
• 3+ years of experience leading cross-functional initiatives, with demonstrated success delivering projects end-to-end
• Experience developing roadmaps and business cases to support strategy and solution design
• Knowledge of statistics (correlations, means, etc.) and experiment design
• Ability to successfully lead a team of 1+ direct report
• Experience building and delivering leadership-facing presentations and materials
• Demonstrated knowledge of pharmacy workflow
• Strong organizational skills and ability to manage multiple priorities
• Strong problem-solving and critical thinking skills
• Strong communication (written and oral) skills
• 3+ years technical experience in MS Office, Word, Excel, PowerPoint, and manipulating data with Access or some other database

Nice-to-haves

• Advanced degree (e.g., MBA, MPH, PharmD)
• Specialty Pharmacy or healthcare background
• Advanced knowledge of business/analytical insights
• Advanced knowledge of retail business operations, including in store pharmacy experience
• Superior ability to influence with and without authority and build relationships
• Demonstrate experience leveraging quantitative and qualitative insights to refine strategies for multiple portfolios
• Previous experience using PowerBI, Tableau dashboards, or similar programs
• Proficient in project management including balancing, coordinating, and executing multiple competing priorities across multiple stakeholders

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Paid Time Off (PTO)
• Paid holidays