Sr. Manager, Solution Engineering

Freshworks•San Mateo, CA

3h•$149,800 - $244,200•Hybrid

About The Position

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Requirements

Experience in CRM, Customer Service, ITSM or other related domains in a pre-sales leadership role.
Ability to lead and inspire a team every day, rolling up your sleeves and working side by side with Solution Engineers.
Experience in running a dynamic team and building scalable and repeatable frameworks & programs.
A technologist at heart and love playing a role in shaping product roadmap.
A keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org.
Belief in the art of selling value, telling stories in demonstrations and painting a vision for the future.
Experienced manager who values excellence over outcomes and knows how to nurture and build.
3 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies.
7-10 years relevant/industry experience.
Exceptional soft skills and ability to influence within the organization.
Ability to work with cross-functional teams and drive meaningful outcomes.
Work regularly with C level executives inside and outside the organization and be a credible source of insights.

Nice To Haves

A Bachelors or a Masters degree is nice to have, but not required.

Responsibilities

Overseeing one of our high performing, field based teams.
Hiring to plan.
Building a thoughtful GTM strategy for our expanding team.
Helping design cross-sell/up-sell playbooks.
Allocating resources to territories.
Evaluating performance on an ongoing basis.
Providing meaningful feedback to the team.
Growing the business.
Being a player coach and playing a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers.
Partnering with Sales Leaders and providing strategic insights into pipeline health, team performance and win rates.
Evangelizing product requirements on behalf of our customers.