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Synovus Financial - Columbus, GA
posted 6 days ago
About the position
The Retail Card Issuing Risk Oversight Manager supervises the Community Bank's Third-Party Card Issuing Program, involving credit card issuing sponsorships, with Synovus having ownership. This role exposes the organization to significant compliance and reputational risks. Responsibilities include overseeing the Third-Party Card Issuer, providing guidance, and ensuring compliant solutions for business needs. The manager coordinates oversight for other third-party bank products, addressing compliance, credit, operational, and reputational risks. Regulatory requirements the candidate must be aware of include Reg Z, Reg B, FCRA, SCRA, ADA, CCPA, UDAAP, Reg P, Reg E, MLA, FDCPA, Esign, and CanSpam, with a focus on ensuring adherence and conducting independent compliance reviews.
Responsibilities
- Conduct thorough due diligence to assess the suitability of partnerships with Third Party Issuers.
- Review operations to evaluate control effectiveness and examine all policies, procedures, processes, training programs, monitoring/self-testing mechanisms, and complaint handling procedures.
- Act as the primary subject matter expert for Third-Party Issuing partners' compliance with regulations affecting business operations.
- Serve as the main contact for Regulatory, Internal Audit, and Compliance examinations related to specified third-party programs.
- Review all Third Party card issuing related complaints to ensure effective resolution and identify areas for process enhancement.
- Establish and execute a continuous Monitoring/Oversight program, managing an annual review timetable for oversight tasks.
- Scrutinize third-party compliance reviews and Synovus Internal Audit and Compliance reports.
- Develop and implement audit testing procedures in accordance with the Monitoring/Oversight program.
- Prepare routine Risk Score Cards and provide regular updates to the Third-Party Risk Management Committee.
- Act as the main point of contact for Third Party Risk management and engage in discussions concerning regular business affairs.
- Assist in risk coverage of other bank operations and special projects as they arise.
- Oversee yearly performance management and merit procedures for both direct and indirect reports.
- Recognize risk within functional areas and adhere to all policies, procedures, laws, regulations, and risk limits.
Requirements
- In-depth knowledge/expertise in Consumer Card Compliance.
- Working knowledge of banking regulations and laws.
- Experience in reviewing and maintaining expertise on banking policies and procedures.
- Ability to collaborate with external partners and internal business lines.
- Strong analytical skills to evaluate compliance issues and findings.
Nice-to-haves
- Experience in risk management within the banking sector.
- Familiarity with regulatory compliance frameworks.
- Previous experience in a managerial role.
Benefits
- Equal Opportunity Employer supporting diversity in the workplace.
