Sr Manager & General Manager, Cleveland

Otis Elevator Co.•Valley View, OH

1d•$155,000 - $175,000•Onsite

About The Position

Otis Elevator Company is seeking a Branch Leadership opening in the Cleveland/Akron, OH area. As a General Manager, you will own the P&L and daily operations for an Operating Territory (OT). You will oversee all areas of the New Equipment, Service, Repair and Modernization businesses, including sales & operations. A key deliverable is to drive a customer-centric approach to delivery, removing silos and serving as the primary collaborator and decision maker closest to the customer.

Requirements

Leadership experience within field operations and/or sales.
Working experience of safety regulations and compliance.
Enthusiastic and committed to delivering exceptional service.
Being an inspiring leader with an inclusive and collaborative style.
Effective communication and relationship building skills.
A strategic mindset blended with a tactical, hands-on approach.
Proven organizational skills, including the ability to prioritize multiple projects, programs and objectives.
Demonstrable experience influencing and leading change.
Strong business & financial acumen.
Analytical mindset with exceptional decision-making capabilities.
The job duties for this role require work to be performed 100% in the office or on job sites. Remote work is not available.
Willing and able to meet the requirement of working 100% in the office or on job sites.

Nice To Haves

A background within construction/ engineering, elevator industry experience would be advantageous.

Responsibilities

Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors.
Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development.
Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share.
Acting as first line of escalation for customers to support an end-to-end, seamless customer experience.
Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge.
Building our customer portfolio, creating successful, long-lasting relationships.
Improving efficiencies within all areas, including route optimisation and effective allocation of resources.
Managing transformation initiatives in line with the Operating Unit roadmap.
Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer.