About the position
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Key team member working closely with the global DMe Enterprise sales leadership team to drive strategic customer engagement programs across a matrixed global field organization in support of Sales. In this role, you will support executive engagement with customers across meetings, events and field visits to drive impact, revenue, and customer satisfaction and track them to provide key insights, outcomes, and measure impact. Your work will ensure key customer insights, business lessons learned, and customer engagement activities cascade into the field. Your work will help the field increase their engagement with executives while providing the consistency and infrastructure needed to effectively achieve growth opportunities within key accounts.
Responsibilities
- Drive Sales Leadership field visits by strategically identifying customers that will have the greatest impact in close collaboration with field teams and extended teams in support of customer interactions including executive customer meetings, CECs, and Adobe customer events, and third party events.
- Cascade insights from customer interactions and engagements to the field through various channels including Podcasts, emails, and other pertinent sales platforms and portals.
- Partner with the global Sales team to identify key customer wins to be shared globally to highlight success, share best practices, and inspire the Sales organization.
- Cascade customer insights and data amongst various functions within the sales organization.
- Day-to-Day Management of field visits and executive events including daily processing of requests, coordination with cross functional teams for the timely completion and approval of documents and meeting follow up documentation, and reinforcing office policies and best practices.
- Creation of a standardized metrics template, leveraging GTM data sources, to create a global standard to measure impact of executive engagements by senior Adobe Executives.
- Maintenance of forms, briefs, and templates for day to day engagements and as a center of excellence for global best practices.
- Build concise, impactful presentations and written communications aligned with DMe vision and strategy in support of customer and field-facing initiatives.
- Provide insights around customer growth and engagement opportunities that inform business decisions and strategic recommendations for DMe Field Sales.
- Facilitate workflows; advancing them to successful completion to streamline efficiency and communication internally and outside of the organization.
- General program management support across the functions of the Office of Customer Advocacy & Insights including but not limited to daily brief preparation, weekly look ahead compilation, field visit preparation and documentation, and process documentation.
Requirements
- Exceptional organizational and project management abilities.
- Ability to influence senior stakeholders regularly and manage without authority.
- Strong consulting skills -- ability to look at problems from multiple angles and multiple viewpoints.
- Strong knowledge and experience sourcing and working with data and content from Power BI, Microsoft Excel, Microsoft Word, and SharePoint to drive strategic programs and decision making.
- Think strategically, while also providing tactical program management support to drive efficiency, visibility and clarity around DMe initiatives.
- 5+ years experience in managing executive engagement and program management.
- High attention to detail.
- Excellent judgment on sensitive, complex, and cross-functional engagements, fostering collaboration between leaders, sub-teams, and related functions.
- Highly collaborative within a diverse team setting; a true team player; willing to proactively engage and identify creative solutions.
- Proactively address pressing business issues that need immediate attention.
- Proactively escalate potential issues while identifying potential solutions.
- Strong verbal and written communication skills, with an emphasis on tact and diplomacy.
Benefits
- Compensation reflects the cost of labor across several U.S. geographic markets.
- Pay range for this position is $98,800 -- $192,600 annually.
- Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience.
- Short-term incentives are in the form of sales commission plans for sales roles.
- Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
- Certain roles may be eligible for long-term incentives in the form of a new hire equity award.
