Sr. IT Technician

Churchill Downs Incorporated•Oxford, ME

8d•Onsite

About The Position

The Senior IT Technician accomplishes IT objectives by assisting in the planning, organizing, and supervision of IT Technicians and by ensuring the smooth operation of the facility’s computer systems. This position requires in-depth backend knowledge of all casino applications. Employees in this position will have a strong understanding of SQL, SQL queries and scripting. The Senior Information Technology Technician possesses a basic understanding of System Administration responsibilities and can act as a backup to the Sys Admin position when required.

Requirements

Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management.
Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner.
Strong verbal and written communication skills.
Strong analytical and problem-solving skills.
Interpersonal and customer service skills.
Demonstrated working knowledge of software and web applications as well as system hardware.
Bachelor’s degree in Computer Science, Software Development, or related field.
Three to five years of work experience in information technology or related field.
Must obtain valid gaming license, where applicable.

Responsibilities

Create and maintain end-users security at the application level and in the OS as required.
Maintains all property-wide user-based computer applications, upgrades, security. This includes, but is not limited to, gaming, hotel, point of sale, etc. Contacts vendor for help and more advanced upgrades.
Follows SOPs and updates SOP appropriately.
Provides end user desktop support and helps keep casino employees productive.
Captures, deploys standardized workstation configurations and maintains PC s to current configuration levels.
Maintains supported systems as required, including running backups, editing system data, running reports, etc.
Creates and maintains end-user accounts and permissions as required, providing desktop support.
Educates users to reduce recurring issues by offering solutions to problems in a proactive manner.
Trains IT Technicians on various systems or processes as needed.
Ensures confidentiality of property data and security while maintaining compliance with regulations.
Performs other duties as assigned.