Sr. International Sales Support Coordinator

Mohawk Industries

Full-time - Mid Level

251-500 employees

Textile Product Mills

About the position

The Sr. International Sales Support Coordinator at Mohawk Industries is responsible for providing exceptional support to the Residential and Commercial sales teams, ensuring that customers have a positive experience. This role involves managing customer inquiries, resolving service issues, and supporting order management activities across various product categories within assigned regions.

Responsibilities

• Provide exceptional customer service by investigating problems and providing solutions that build customer and sales confidence.
• Provide accurate and highly responsive resolution to a variety of service and processing related, incoming sales requests.
• Proactively monitor, analyze and communicate potential service failures or negative business impacts.
• Understand the internal and external demographics of assigned regions.
• Provide support for order management activities, including new product launches, stock checks, order status, inventory location, order modification, order entry, routing and logistics functions, product specifications sheets, marketing, installation and sales programs, specials or promotions.
• Send customs documents to freight forwarders in a timely manner; complete SLIs.
• Arrange air cargo pickup and truckload shipments.

Requirements

• High School Diploma and minimum of 5 years of related customer-facing experience.
• Working knowledge of CRM management or Salesforce, and AS400 (preferred).
• Ability to speak and interpret Spanish (preferred).
• High degree of skill and ability to explain complex matters related to customer orders and sales information.

Nice-to-haves

• Experience in a fast-paced team environment.
• Strong personal organization, poise, and professionalism.

Benefits

• Flexible work environment to balance personal and professional time.