About the position
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations. As Sr. Director of Retail Operations Excellence you will own the operational strategies, processes, and tools that enable our teams to deliver premium consumer experiences at scale, across all retail formats around the country. To be successful in this role, you must demonstrate your strategic planning, critical thinking, and problem-solving skills alongside your ability to engage key stakeholders and bring people along on the journey. You will partner with cross-functional partners on the both global and N. America teams to deliver services back to the organization in alignment with key goals and initiatives. You will lead, coach, drive and inspire a team of individuals who are responsible for ensuring we excel in running our organization as an effective business by leading initiatives that drive key results through sales operational excellence and developing best in class efficiencies.
Responsibilities
- Oversee end to end operations, supply chain, systems and communication functions that support the Retail organization
- Work with central enabling functions to receive/ideate/develop systems, tools, processes, templates to drive best practices
- Drive integration of new initiatives into all operational aspects
- Drive creation of process excellence and accountability throughout launch execution process for improved metrics and transparency
- Facilitate cross-functional, end-to-end alignment for key processes and product checkpoints
- Support retail strategies by building best in class operational frameworks that provide unique solutions that exceed the executional expectations
- Partner with appropriate internal stakeholders to ensure the operational frameworks receive the appropriate oversight and sign-off in advance of going live
- Establish and maintain strategic partnerships with key vendors and other key stakeholders
- Drive operational readiness through planning, cross-functional coordination, and partnership
Requirements
- Bachelors’ degree in related field; MBA strongly preferred
- 12-15 years job related experience
- Deep process and operational experience, including familiarity with technology and the end-to-end product creation process
- Strategy Development & Planning experience
- Finance experience and familiarity with financial modeling
- Collaborative & strong communication skillset, including strong story-telling, presentation skills including PowerPoint presentations
- Ability to lead virtual teams, manage complex projects and balance multiple work streams
- Self-directed and comfortable working in ambiguous environments
- Passionate about problem solving
- Change agent/change management skillset
- Strong cross team collaboration experience
Benefits
- Diversity and inclusion initiatives
- Equal Employment Opportunity for all individuals
- Reasonable accommodations for qualified individuals with disabilities
