Sr. Director, Commercial Excellence, Strategy & Insights
Avid Bioservices
•$230,400 - $288,000•Onsite
About The Position
The Senior Director, Commercial Excellence, Strategy & Insights serves as a strategic partner to the Chief Commercial Officer and is responsible for building and scaling the commercial operating infrastructure required to support profitable growth across the organization. This role leads commercial analytics, business insights, competitive intelligence, commercial processes and performance visibility across the organization. This position acts as the commercial “center of excellence” integrating market intelligence, pipeline analytics, Salesforce governance and performance management to improve commercial effectiveness.
Requirements
- Bachelor’s degree required, with a Master’s in Business Administration preferred.
- 10+ years of experience in biopharma, biologics, CDMO, life sciences or related healthcare industry.
- Significant experience in commercial excellence, commercial operation, business analytics, strategy or business insights function.
- Experience supporting commercial organization within a high growth, complex or matrixed environment.
- Prior experience working closely with executive leadership teams and supporting Board-level reporting
- Strong understanding of biologics, pharmaceutical services, CDMO operations, or life sciences commercialization processes
- Experience developing commercial strategies, customer segmentation models and business performance frameworks
- Ability to translate market trends and competitive intelligence into actionable business recommendations
- Experience supporting strategic planning and growth initiatives
- Advanced analytical and problem solving skills with the ability to synthesize complex data into executive level insights
- Strong understanding of CRM (Salesforce) systems, reporting tools, and commercial data infrastructure.
- Experience implementing commercial best practices, process optimization and sales enablement initiatives.
- Ability to drive organizational alignment and accountability through structured reporting and operating cadence.
- Strong executive presence with the ability to communicate effectively across all levels of the organization.
- Strong project management and organization skills.
- Ability to operate both strategically and tactically in a scaling organization.
- You have a "bring it on!" team player approach and an unshakable positive attitude, always ready to tackle anything that comes your way.
- Your written and verbal skills are out of this world, and you communicate with clarity and confidence.
- You have exceptional multitasking skills and an unparalleled attention to detail that ensure the smooth running of everything.
- You are a master at building relationships, capable of establishing connections with anyone, be it team members, clients, vendors, or suppliers.
Responsibilities
- Commercial strategy support & business planning
- Competitive intelligence and market insights
- KPI dashboard development and executive/ Board level reporting
- Commercial process development, optimization and governance
- Salesforce systems and commercial reporting infrastructure
- Development of customer engagement framework and customer playbook
- Commercial performance tracking
- Customer segmentation and customer analysis
- Creation of tools to support key account management and stakeholder mapping
- Cross functional coordination with operations, finance, program management and marketing
- Supervisory responsibilities
Benefits
- health, dental, and vision insurance
- 401(k) matching
- paid time off
- opportunities for career growth and development
- supportive and inclusive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Director
