Sr. Customer Insights Manager, Amazon Devices & Services

Amazon • Seattle, WA

386d • $137,000 - $226,500

About The Position

The Sr. Consumer Insights Manager at Amazon Devices & Services is responsible for uncovering customer needs and translating them into actionable insights for internal partners. This role involves collaborating with product, marketing, and engineering teams to improve existing products and inform the product roadmap. The ideal candidate will leverage traditional market research methods while also embracing agile approaches to enhance research practices and build scalable programs.

Requirements

• A minimum of 7 years conducting custom, primary market research, including managing large scale tracking programs.
• Experience conducting quantitative and qualitative research end to end (designing, executing, analyzing, drafting actionable recommendations, and presenting up to senior leadership).
• Experience scoping and running statistical modeling and analyses.
• Experience using Excel, Word, and statistical tools like SPSS/SAS/R/Q.
• Bachelor's degree or advanced degree in business, mathematics, or the sciences.

Nice To Haves

• Experience in consumer electronics industry.
• US and international work experience.
• Master's degree or higher.
• Exceptional written and oral communication abilities.

Responsibilities

• Partner with internal partners across Product, Engineering, and Marketing to identify the right research opportunities and prioritize research questions based on current knowledge, project goals, and risks.
• Own all aspects of the market research lifecycle including methodology/study design, budgeting, programming, execution, analysis, reporting and communication.
• Build scalable and nimble market research solutions, tools, and processes.
• Connect the 'what,' with the 'so what,' and 'now what' using your own research and other data sources.
• Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Drive impact to the business and customer experience, as measured by adoption of research findings.

Benefits

• Medical, financial, and other benefits including equity and sign-on payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree