Sr. Casualty Claims Adjuster

Stevens Transport•Dallas, TX

3d•Onsite

About The Position

The Senior Casualty Claims Adjuster is an associate level position handling claims open to close. This role is responsible for directly handling complex, high dollar claims on behalf of a large, refrigerated truckload carrier. The successful candidate must be willing to handle all levels of claims and interact directly with our drivers, claimants, claims adjusters, other department personnel, and mid-level and senior management. The position is based in Dallas, Texas. It is an on-site role (not remote) and does not require travel.

Requirements

Comprehensive knowledge of auto liability claims process
Ability to speak, read and write English proficiently
Ability to interface with internal and external customers in a pleasant manner on an ongoing basis
Ability to multitask
Ability to work claims files in timely manner
Ability to report to work according to work schedule as agreed upon with Supervisor/Manager
Ability to work outside of regular work schedule as directed and agreed upon with Supervisor/Manager
Demonstrated willingness to earn certification/license
Proficient use of English language when speaking and conversing, ability to articulate facts and position
Basic addition, subtraction, multiplication and division skills
Ability to use good judgment and common sense
Ability to analyze and solve complex problems requiring above average analytical skills
Ability to negotiate settlement
5+ years prior experience conducting investigations in multi-party situations
Basic PC skills including Microsoft Office products, Word and Excel

Nice To Haves

High school diploma
Knowledge and experience valuing claims and setting reserves
Experience working with Defense Plaintiffs attorneys
Experience working with disputed, pre-litigation and litigated matters
Claims Adjuster certification/license
Ability to negotiate settlements of all sizes
Experience with handling commercial truck claims
Self-Starter, Self-Motivated, Personal Pride in managing claim files to resolution

Responsibilities

Investigating the facts and circumstances of each claim and making settlement decisions within authority level
Serves as point of contact with respective parties, i.e., claimants, insurance companies, attorneys, pertinent to settlement negotiations and settlements
Communicating with adjusters, appraisers and Stevens Transport Shop management to ensure photos are taken of damage to vehicles, replacement part prices are competitive, and labor costs are appropriate to repairs
On an as needed basis, reviews claim file for activity and disposition; ensures settled claim files and non active claim files placed into closed or non-active file status
Ensuring all claim activity recorded in claim “diary”; maintains claims “diary”
Communicating with owner operators regarding accident claims
Responding to phone call regarding accidents and records accident information onto accident information form
Reviewing accident reports and makes determination concerning liability and value