Sr Broadband Systems Analyst
T-Mobile - Herndon, VA
posted about 1 month ago
About the position
This position provides Subject Matter Expertise and support for functional applications used by the expanding Broadband line of business. The Sr. Analyst, Broadband Systems supports the broadband line of business using a deep expertise of specific systems and business processes that support our LOB along with a broad understanding of how related enterprise systems and platforms interact as a whole as well as. This position contributes to planning for scalability, sustainability, and future development of a group of systems and solutions. Delivers process and system solutions that enables selling of our products and customer service delivery, that result in a positive experience. Acts as a liaison between cross-functional technical and the broadband product and platform teams to secure alignment of system requirements and solutions. Supports design and successful implementations from concept through launch, and ongoing production support. This is a hybrid position required to be working in-office at least 3 days a week.
Responsibilities
- Provides technical Subject Matter Expertise and drives improvements to one or more core functional applications.
- Partners with business partners and business analysts to translate business needs into system design and functional specifications.
- Design, develop and unit test custom portlets, reports, reporting universes, and enhancements to the toolset based on unique T-Mobile business specifications.
- Proactively responds to investigate, analyze, validate and resolve issues for a dynamic and complex tool and environment including the identification and causes of all issues reported.
- Investigate and debug issues at a functional level as well as at code level.
- Investigate and converse with tool vendor to debug and resolve code-level issues when necessary.
- Plan and execute functional acceptance testing and data validation testing or analysis for upgrades, patches, and enhancements.
- Manages weekly/monthly deployments from enhancement request management, review and approval, solution delivery, testing, production change management and communications.
- Owns continuous improvement of deployment process.
- Leads system developers and business partners during implementation phase of applications.
- Leads the testing effort for new application changes prior to production releases.
- Leads data configuration and data quality analysis required for root cause analysis on process or tool deficiencies.
- Measures output and provides recommendations for process improvement.
- Acts as Liaison between project teams and end users.
- Documents new processes and provides operational documentation and support of tool and process use.
- Manage complex tools environment and interfaces with vendors and/or EIT application support on a regular basis to ensure smooth operation.
- Perform quality review of technical deliverables from downstream vendors and/or EIT partners to ensure solutions meet customer expectations.
- Also responsible for other Duties/Projects as assigned by business management as needed.
Requirements
- Bachelor's degree in Computer Science, Business Analysis, Project Management, or related field; Advanced degree preferred.
- 4 years in systems analysis experience with understanding of strategic business information systems and production support experience.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice-to-haves
- Software Development and Database.
- Business Intelligence.
- Project Management and Cross Functional Team Building.
- Project Delivery and Portfolio Management preferred.
Benefits
- Medical, dental and vision insurance.
- Flexible spending account.
- 401(k).
- Employee stock grants.
- Employee stock purchase plan.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service & home internet discounts.
- Pet insurance.
- Access to commuter and transit programs.
