Sr. Auto Appraiser - Tampa Metro, FL - Field

$63,590 - $121,530/Yr

United Services Automobile Association (USAA) - Tampa, FL

Full-time - Mid Level

Tampa, FL

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

Responsibilities

• Evaluate and appraise highly complex auto physical damage claims using digital tools in accordance with contract terms, corporate guidelines, and state laws.
• Investigate claim damages by communicating with insured, internal claims adjusters, and third parties/vendors, including face-to-face interactions.
• Review facts of loss and vehicle damage to identify subrogation opportunities and ensure all supporting documentation is included in the claim.
• Demonstrate advanced knowledge of P&C insurance industry products, services, contracts, and internal processes to ensure compliance with laws and regulations.
• Review claims/suppliers for fraud indicators and refer to Special Investigations Unit if applicable.
• Maintain accurate and current claim file documentation throughout the claims process for complex claims.
• Maintain high standards of productivity through effective desk management and timely follow-ups.
• Review additional damages from repair facilities to complete supplements or triage to field provider inspection methods.
• Serve as a subject matter authority for disputed claims or trials and assist team members with escalated issues.
• Partner with vendors and internal business partners to facilitate resolution of high complexity claims, including external regulatory coordination.
• Proactively provide policyholders with information regarding coverage, repair estimates, and claims/repair processes while setting appropriate expectations.
• Support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, and holiday work.
• Work various types of claims, including higher complexity claims, and may be assigned additional work outside normal duties.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2 years of auto appraising experience.
• Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process, and claim appraisal procedures.
• Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
• Demonstrated written and verbal communication skills with members, claimants, repair facilities, and other stakeholders.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

Nice-to-haves

• Current Adjuster's license in FL
• I-Car Platinum designation
• Working knowledge of repair methods for Exotic, Luxury, Hybrid, and Electric vehicles.
• Proficient with Office 365.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education assistance.