Sr. Analyst, Operations Aggregations

NRG•Princeton, NJ

12d•Hybrid

About The Position

NRG is a leader in municipal aggregation, managing large-scale energy community choice programs across multiple states, utilities, and brokerage firms. The Senior Operations Analyst – Aggregations owns end-to-end execution of aggregation programs including enrollments, renewals, refreshes, offboarding, and exception resolution. This role blends technical expertise, operational execution, and stakeholder management. The ideal candidate is highly analytical, comfortable working with large data sets, deadline-driven, and capable of working cross-functionally with internal teams and external partners to drive results.

Requirements

Bachelor’s degree or equivalent experience in Operations, Business, or related field
3–7+ years of experience in operations, analytics, or technical roles
Advanced Excel skills (data manipulation, troubleshooting)
Experience working with large datasets and complex processes
Proven ability to identify inefficiencies and implement process improvements or automation solutions
Strong analytical and problem-solving skills
Ability to manage complex, cross-functional processes
Excellent communication skills with technical and non-technical stakeholders
High accountability and ownership mindset
Ability to prioritize and execute in fast-paced environments

Nice To Haves

Strong SQL skills (highly preferred)
Experience with Power BI or similar reporting tools
Energy / utility industry experience
Experience working with external partners or vendors

Responsibilities

Act as the end-to-end operational lead for aggregation programs, leveraging data, systems knowledge, and stakeholder engagement
Own execution of aggregation programs including enrollments, renewals, drops, and refreshes
Develop and maintain queries and datasets to validate operational accuracy
Serve as the primary point of contact for brokers and community officials, managing inquiries and resolving customer and account-level issues with a sense of urgency and accountability
Review and analyze EDI transaction data to validate contract compliance and troubleshoot enrollment and billing issues
Investigate and resolve enrollment and billing exceptions
Conduct root cause analysis and implement preventative solutions
Coordinate with brokers and utilities to align timelines and requirements
Communicate risks, dependencies, and outcomes to stakeholders
Leverage AI tools, SQL, and workflow automation solutions to design and implement efficiencies that reduce manual effort and improve operational scalability
Drive coordination across IT, Regulatory, Billing, Care, and Correspondence teams
Review and implement requirements based on state regulations and community contractual language, while advising brokers, utilities, and internal teams on operational feasibility, dependencies, and execution approach