Specimen Collector II- 1118

About the position

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use of prescription medications and illicit drugs supporting improved clinical decision-making as part of treatment for millions of Americans with chronic pain, mental illness, and substance use disorders. The Specimen Collector II is a key role at Millennium Health. As our representative, this position provides exemplary care and exceptional customer service to patients, clinicians, and our laboratory.

Responsibilities

• Collect patient urine and/or oral fluid (saliva) specimens
• Process and package collections for shipping
• Serve as an intermediary between the practice / clinic and the laboratory
• Record patient information, physician order details, and pertinent laboratory information
• Resolve specimen concerns with billing or patient information in ordering portal
• Order and maintain collection supplies inventory onsite
• Observe collection for Millennium Health specimens (when applicable)
• Driving from/to multiple facilities may be required and occasional overnight coverage

Requirements

• 6+ months of experience as a specimen collector or 1+ years of experience in the medical field, directly supporting patients preferred
• 2+ years of customer service experience can be considered in place of medical experience
• Demonstrated ability to navigate a smart phone and computer required
• Valid driver’s license required
• Medical insurance/billing and/or familiarity with medications/diagnostic codes is a plus
• Ability to ensure HIPAA, HiTrust, Confidentiality and Compliance policy, procedures, and standards are always adhered to
• Ability to ensure administrative, physical and technical cyber security controls are always adhered to
• High School diploma or equivalent required

Benefits

• Medical, Dental, Vision, Disability Insurance
• 401k with Company Match
• Paid Time off and Holidays
• Tuition Assistance
• Behavioral and Health Care Resources
• Mileage reimbursement