Specialist, Welcome Center

$47,840 - $59,000/Yr

Austin Community College - Austin, TX

Austin, TX

Educational Services

About the position

The Specialist, Welcome Center position at Austin Community College is designed to welcome and engage guests while providing exceptional customer service to connect prospective students and the community with program options and campus resources. The role emphasizes the importance of promoting equitable access to educational opportunities and supporting student success.

Responsibilities

• Provides information to prospective students about Austin Community College, including areas of study, credit & non-credit options, college life, student support and resources, as well as career and transfer options.
• Advises students on degree pathways, admissions and registration procedures, provides assessment and financial aid information, and other enrollment requirements.
• Assists current and prospective students by providing collegewide information, presentations, workshops, and referrals to other areas as required.
• Provides exemplary customer service to all Welcome Center guests.
• Supports prospective students by using consistent, effective outreach and follow-up, including in-person activities, phone calls, and digital communication.
• Documents and tracks contact data into computer systems to ensure compliance with any regulatory requirements.
• Assists in scheduling Welcome Center events and services.
• Provides clerical support for Welcome Center programs and functions.

Requirements

• One year related work experience.
• High school diploma or educational equivalent or higher.

Nice-to-haves

• Two years related work experience.
• Bilingual in English/Spanish.
• Experience with IT/AV equipment.

Benefits

• Competitive salary range of $47,840 - $59,000.