Specialist Registration

St. Elizabeth Healthcare - Covington, KY

Full-time - Entry Level

Covington, KY

Hospitals

About the position

The Specialist Registration position at St. Elizabeth Healthcare involves performing various clerical duties to facilitate patient registration and ensure timely billing for services rendered. The role emphasizes excellent customer service, effective communication, and adherence to confidentiality protocols while interacting with patients and their families.

Responsibilities

• Interview patients and/or family members to obtain accurate financial and demographic information.
• Verify patients' insurance through the online eligibility system and determine the appropriate payer to minimize denials.
• Complete estimates of charges for outpatient exams to determine patient liability.
• Determine financial liability from insurance responses and collect any amounts due from patients.
• Scan all required documents and obtain appropriate signatures from patients.
• Complete all forms required by governmental or commercial payers.
• Greet and assist patients following AIDET principles, maintaining patient confidentiality.
• Provide wheelchair assistance to patients/visitors and transport as needed.
• Cross-train in other registration areas to ensure knowledgeable coverage as needed.
• Relocate to other locations as needed based on patient volumes.
• Maintain knowledge of procedures by keeping current with posted notices, memos, and emails.
• Attend department meetings and adhere to all department policies and procedures.

Requirements

• High School Graduate or Equivalent
• Proven track record of excellent customer service skills
• Ability to navigate through computer systems (Microsoft Office, registration systems, EPIC)
• Good typing and data entry skills
• Excellent interpersonal skills for public interaction
• Strong written and verbal communication skills
• Ability to maintain patient confidentiality
• Previous clerical or customer service experience