Specialist, Inflight Operations Support

American Airlines Group - Dallas, TX

Full-time - Entry Level

Dallas, TX

5,001-10,000 employees

Air Transportation

About the position

The Specialist, Inflight Operations Support role at American Airlines is a key position within the Inflight Team of the Customer Experience Division. This position serves as a liaison between various departments at Integrated Operation Control (IOC) and Inflight, ensuring effective communication and coordination during operational events that may impact flight attendants' health, safety, or security.

Responsibilities

• Acts as the first point of contact for notification of operational events that may impact the health, safety, or security of flight attendants.
• Ensures proper event notification and reporting.
• Communicates and coordinates with Inflight Management, Crew Scheduling/Tracking, Risk Management, Association of Professional Flight Attendants (APFA), and flight attendants regarding significant events or diversions that impact crew members.
• Participates in operational calls, creating operational reports and a delay summary for distribution to Inflight leadership, as well as requesting reports from flight attendants via the Corporate Event Reporting System (CERS).

Requirements

• High School diploma or GED Equivalency.
• Ability to work a flexible schedule including rotation of shifts and days off.
• Ability to work shifts including overnights, weekends, holidays, and overtime.
• Bachelor's degree in a relevant field or equivalent experience/training (preferred).
• 2 years of Inflight experience (preferred).
• 1 year of crew tracking/scheduling experience (preferred).
• Ability to exercise sound judgment and good decision-making.
• Ability to multi-task and manage several projects, events, and programs simultaneously.
• Microsoft Office and Sabre experience.
• CERS experience.
• Knowledge of contract labor groups.

Nice-to-haves

• Bachelor's degree in relevant field or equivalent experience/training.
• 2 years Inflight experience.
• 1 year crew tracking/scheduling experience.

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights.
• Health Benefits: Health, dental, prescription, and vision benefits from day one.
• Wellness Programs: Tools and resources for personal well-being.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.