Specialist, Incident Management and Operational Resiliency

Northern Trust • Tempe, AZ

3d • Hybrid

About The Position

The Specialist, Incident Management and Operational Resiliency plays a key role in leading enterprise incident response and strengthening operational resiliency across the organization. This role manages incidents from assessment through resolution, drives clear stakeholder communication, supports post-incident reviews and remediation, and helps advance governance, testing, and continuous improvement.

Requirements

• Bachelor's degree or equivalent experience
• 10+ years of experience in incident management, business continuity, disaster recovery, risk, or controls
• Strong understanding of incident management and operational processes across Northern Trust
• Ability to manage multiple incidents in a high-pressure environment
• Strong communication, stakeholder management, and problem-solving skills
• Experience working across cross-functional teams in a large, complex organization

Nice To Haves

• Familiarity with ServiceNow and incident reporting tools preferred

Responsibilities

• Monitor and assess potential incidents across the enterprise
• Coordinate incident triage and escalation based on severity thresholds
• Activate response teams and escalation pathways as needed
• Coordinate cross-functional teams to drive resolution
• Provide ongoing updates on incident status, impact, and risk
• Manage incident calls and communication channels
• Ensure incidents are logged, tracked, and managed through resolution
• Provide clear, timely communication to stakeholders, leadership, and impacted business units
• Support regulatory, vendor, and client communications when needed
• Ensure adherence to incident management policies, standards, and procedures
• Maintain accurate documentation of timelines, decisions, and actions
• Support governance reporting, metrics, and performance analysis
• Help improve incident management processes and controls
• Support post-incident and after-action reviews
• Track remediation efforts through completion and validate effectiveness
• Help enhance incident management methodologies, playbooks, and templates
• Support testing, simulations, and scenario planning
• Partner with resilience, risk, and control teams to strengthen preparedness

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree