Special Services Representative

Worldwide Flight Services, Inc. • Mesa, AZ

13d • Onsite

About The Position

Assists passengers who have special requirements, such as unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance. WFS is a global leader in ground and cargo handling services, operating at 164 airport locations in 18 countries across 5 continents. We are committed to delivering exceptional service in cargo, passenger, ramp handling, and technical services.

Requirements

• HS Diploma, GED or Equivalent.
• Passenger Service Agent Learning Plan
• TSA - General Security Awareness
• FAA - Dangerous Goods Awareness
• OJT - Passenger Assistance Equipment as required

Nice To Haves

• Adaptability: The ability to remain fully functional by adapting to changing circumstances (environment, procedures, people).
• Conduct: Making a good first impression and sustaining it for a long time.
• Ensure Safe & Secure environment: The ability to consider S&S as the number one priority at all times, respecting compliance, rules and regulations in all actions taken into the role.
• Focus on Customer: The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization's costs and benefits into account.
• Listening: The ability to show one absorbs and understands important (non-) verbal information and to ask further questions when necessary.
• Problem Analysis: The ability to detect problems, recognize important information, and link various data; to trace potential causes and look for relevant details.
• Sociability: The ability to be comfortable in people's company, to meet people easily, to mingle freely.
• Stress Management: The ability to perform under pressure and in adversity.

Responsibilities

• Assists and transports passengers requiring wheelchair assistance to/from assigned gate.
• Carries, pushes, lifts, or pulls luggage for any passenger requesting assistance.
• Safely lifts passengers up/down stairs of aircraft and in/out of wheelchairs.
• Escorts VIP passengers and unaccompanied minors to/from flights and/or to meet a receiving adult.
• Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure passengers are taken to the correct destination.
• Properly tags baggage to ensure they are routed to the correct destination.
• Gathers wheelchairs in the concourse and returns them to the staging area for use.

Benefits

• Access to pay in advance through DailyPay app
• On the spot awards offered through the Awardco Platform including gift cards and more
• Multiple medical care options for both full and part-time employees
• WFS Employee Extras: Travel Discounts, Pet insurance, Discount Shopping & More
• Wellness Programs
• 401k program
• Opportunity for Internal Mobility and transfers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED