Spa Supervisor

Wind Creek Chicago Southland - East Hazel Crest, IL

Full-time - Mid Level

East Hazel Crest, IL

501-1,000 employees

About the position

The Spa Supervisor at Wind Creek Chicago Southland is responsible for overseeing the daily operations of the spa, ensuring exceptional service and profitability. This role involves managing staff, maintaining high standards of guest satisfaction, and implementing training and development programs. The Spa Supervisor plays a crucial role in creating a positive work environment and fostering employee engagement while ensuring compliance with company policies and industry standards.

Responsibilities

• Supervise daily activities and duties of spa employees.
• Ensure exceptional guest satisfaction and employee engagement.
• Create and manage staff schedules based on business volumes.
• Monitor and implement strategies to increase revenue and profitability.
• Conduct employee appraisals and evaluations.
• Facilitate training modules for spa services and programs.
• Act as a liaison between employees and spa director to resolve conflicts.
• Maintain knowledge of treatments and guest satisfaction issues.
• Ensure compliance with safety and legal standards.
• Administer computer operations and maintain confidentiality of guest and employee information.

Requirements

• Must be at least 21 years of age.
• High School diploma or GED required; Associate's Degree in a related field preferred.
• Two years of full-service spa supervisory experience or one year as a Dual-Rate Supervisor in a Wind Creek Hospitality Department required.
• Three years of experience in a full-service spa/salon required.
• Proficient in Microsoft Word and Excel; typing speed of 25 words per minute required.
• Ability to perform basic mathematical calculations and statistical inference.
• Demonstrated leadership abilities with progressive supervisory experience.
• License or training in a professional capacity such as massage therapy, aesthetics, or cosmetology required.
• Ability to lift, pull, push, and carry items weighing over 75 pounds.

Nice-to-haves

• Experience with spa software and Microsoft applications.
• Knowledge of retail merchandising in a spa environment.

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Flexible scheduling
• Employee discounts
• Professional development opportunities