Spa - Spa Concierge On Call

Omni Hotels & Resorts • San Antonio, TX

4d • Onsite

About The Position

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s Riverwalk, is seeking a Spa Concierge to join their Spa therapy team. This role is responsible for providing the highest standard of guest service, creating a sensory journey for guests to help them rest, relax, and regain balance. The Spa Concierge will manage spa appointment scheduling, maximize service opportunities, communicate promotions, up-sell services and products, and provide tours of the spa.

Requirements

• Ability to accurately and efficiently input information into computer systems.
• Ability to prioritize, organize and follow up all responsibilities.
• Ability to work a flexible schedule to include nights, weekends and holidays.
• Ability to stand for an 8 hour shift.
• Ability to communicate effectively.
• Previous customer service experience.
• High school diploma or equivalent.
• Ability to lift, carry, push, pull 30 lbs.
• Must have unexpired TABC – or obtain upon hire.

Nice To Haves

• Previous cashiering experience is preferred.

Responsibilities

• Check guests in and out according to Omni standards
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotels & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell Mokara services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Assist in maintaining presentation and cleanliness of the spa and all of its areas.
• Communicate spa promotions with guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED