Solutions Engineer

Digital Realty - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

251-500 employees

Real Estate

About the position

The Solutions Engineer position at Digital Realty involves designing and implementing technical solutions for a diverse range of customers in the data center industry. This role supports the sales team by engaging with customers to understand their technical needs and providing tailored solutions using Digital Realty's products and services. The position requires collaboration with various internal teams and offers opportunities for professional growth in a high-growth environment.

Responsibilities

• Support sales teams in technical sales and solutions across all markets.
• Act as a subject matter expert on infrastructure challenges associated with assigned buildings.
• Serve as the primary responder for all customer RFPs.
• Evaluate customer needs and design preliminary solutions.
• Support the Solutions Architecture team in developing physical requirements for solutions.
• Conduct tours of data centers, providing technical information to customers.
• Act as the primary input channel for Operations from the Sales teams.
• Develop cost-engineering and profitability models for large customer opportunities.
• Support Design and Construction teams with local knowledge for construction projects.
• Assist in lease negotiations by interpreting lease terms and supporting pricing efforts.
• Coordinate the transition to the post-sale implementation team after lease signing.
• Participate in forecasting, pipeline, and market analysis.
• Liaise with the professional community and present at industry events.
• Monitor and evaluate trends in customer and target tenant base.

Requirements

• Demonstrated customer-facing and sales engineering skills.
• Project management expertise with the ability to translate visions into detailed specifications.
• Excellent organizational skills and attention to detail.
• Strong proficiency in MS Office (Word, Excel) and Adobe Acrobat.
• Proficiency in Visio, AutoCAD, and CFD modeling is preferred.
• 3-5 years of experience in a B2B sales environment, preferably in data centers or related fields.

Nice-to-haves

• A bachelor's degree in an analytical field like engineering.
• Product management experience in the IT infrastructure industry.
• Consulting experience in IT, networking, or data centers.

Benefits

• Medical, dental, and vision insurance
• Life and AD&D insurance
• 401k match
• Disability benefits
• Wellness and education benefits
• Employee stock purchase plan
• Paid time off
• Holidays